FREQUENTLY ASKED QUESTIONS

Q. What artwork format do you support?
A. We prefer that you supply us your artwork in JPG or PDF format for best quality and compression, we do not accept word, publisher or paint files these are unuseable and not good enough for commercial printing, we will only accept artwork designed in 300dpi high resolution please do not supply files in MAC format as we will be unable to use these files.

Q. What are your artwork bleeding requirements?
A. With Flyers & Leaflets bleeding required is 1mm, also please set text and any important information at least 3mm from each edge, on Posters 5mm from each edge. For more information or help contact us or just use the pre-designed and ready bleeded templates available.

Q. How can I submit my artwork to you?
A. There are two options for you to supply us your artwork, either use our upload form or e-mail us directly the artwork either way it will cost you nothing.

Q. How can I place my order?
A. It's quiet simple really, just click here to see our step by step guide about how to order from us.

Q. I don't have PayPal how can I order using my Credit Card/Debit Card?
A. That's no problem, if you have not got a PayPal account you can easily use your credit/debit cards with us, when you check out select the pay by debit/credit card option instead of pay by PayPal and follow the instructions on screen.

Q. What exactly is bleeding?
A. Bleeding is a term in the design & printing industry that refers to printing that goes beyond the edge of the sheet after trimming, for example if you design your artwork without bleed you would most likely end up with any information on the edges being cut off in the print/cut process but if you add a bleed that is a final cut point in the process you could consider it a safe point to design up to, you should add any text or important information within 3mm of the bleed edge and any graphics such as background outside this bleed edge.